Information

Shipping

Free shipping

All orders over $199 are eligible for FREE SHIPPING within Australia. We use Australia post as our mail carrier.

Dispatch times

We try our best to get your order to you as quickly as possible and generally dispatch orders on the next business day or same day depending on when the order is placed.

Sydney Same Day Delivery

We now offer a SYDNEY SAME DAY DELIVERY service on Boxes, Packs and Supplies on business days. Simply order before 11am (Monday-Friday) and select same day delivery at the checkout to receive your order that day. 

Shipping

We offer a range of Australia wide and International shipping methods to suit all needs. All our items are carefully packed and well protected when shipped. Our main transport carrier is Australia post who offer a fast and reliable service. International orders are sent using Australia post then assigned to a local carrier once they arrive in the destination country.

 

Returns

Change of mind

Our returns policy is effective for 30 days from your date of purchase. We can offer an exchange or refund within this period for certain product categories such as supplies or boxes.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, undamaged and in saleable condition.

The buyer is responsible for shipping charges to return the item and these charges are non-refundable. To complete your return, we require a receipt or proof of purchase and funds will be transferred back onto the same method as the payment.

If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

We do not offer an exchange or refund for:

• The seal of the product has been opened or tampered with and item is brand new 
• The 30-day return period has lapsed
• Without a proof of purchase
• For single card purchases or graded card purchases

Before sending the item please contact us at support@eastsidecollectables.com.au to request the return and details will be provided. Damaged items

If your purchase arrives damaged from transit, for example, the box is crushed or damaged. Please contact Eastside Collectables immediately, do not open the item. We will arrange an exchange or refund in accordance with consumer law.

 

Breaks

Breaks Shipping

We offer an on request shipping service for all Eastside Breaks which means we hold your cards safely until you are ready to ship them in one batch. To request shipping simply go to the Breaks section on www.eastsidecollectbles.com.au page and checkout your shipping request.

Flate Rate Domestic Regular Shipping $9.95

Flat Rate Domestic Express Shipping $14.95

International Express Shipping $29.95

For any further information please reach out to support@eastsidecollectables.com.au

Breaks Shipping

Breaks shipping processing time is 3-4 business days and we endeavour to get your cards to you as quickly as possible once requested.

 Random team breaks

Group Break rules vary from company to company, so it is important to verify the rules prior to entering a group break. Eastside Breaks has the following rules as listed below:

 

(a) All players cards will go to the name of the team on the player card and not the team jersey the player is pictured in.

(b) When a player card is represented by a team from the ABA, it will go to the NBA team which historically was formed from it.

(c) When a player card is represented by a USA college or High School team or a USA representative side ie: Dream Team, the player card will go to the team that player played for in the represented year or at Eastside Breaks discretion if unclear.

(d) All Panini ‘Rewards Points’ will be randomized among ALL participants at the end of the group break with the winner having placed 1st in the randomizer.

(e) All Charlotte Bobcats/Hornets cards will go to the current Charlotte Hornets.

(f) All New Orleans Hornets cards will go to the current New Orleans Pelicans.

(g) All Seattle Supersonics cards will go to the participant owning the Oklahoma City Thunder.

(h) All Cincinatti Royals cards will go to the participant owning the Sacramento Kings.

(i) For all times a randomised list is required, the number of times the list is randomised will be up to the discretion of Primo Cards.

(j) Members who reside in the state of NSW are advised against participating in random draws based on the legislation and eligibility of their involvement.

 

Privacy Policy

Eastside Collectables is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone and facsimile numbers.

This Personal Information is obtained in many ways includingvia our website www.eastsidecollectables.com.au and from third parties. We don’t guarantee website links or policy of authorised third parties.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used by us only:

• For the primary purpose for which it was obtained
• For a secondary purpose that is directly related to the primary purpose
• With your consent; or where required or authorised by law.

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including the following:

• Third parties where you consent to the use or disclosure; and
• Where required or authorised by law.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

Eastside Collectables will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information, we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Policy Updates

This Policy may change from time to time and is available on our website.

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy please contact us at:

Eastside Collectables

support@eastsidecollectables.com.au 

P.O. Box 84  Mortdale NSW 2223